Peak Retreats is a fantastic alpine holiday provider with a wealth of knowledge about their sector. Having won a number of travel awards it was obvious to us that their expertise is unparallelled yet, technically their systems were not performing at the same level as their business.
The existing website was only a few years old but had been built in a way that made adding new functionality and features far more time consuming and therefore more costly than was really necessary. In some instances new features were not possible without rebuilding the codebase. So that’s what we did.
To maximise Peak Retreats’s product offering, whilst rebuilding the system we integrated the site with a number of third party systems:
Adding a booking system was fundamental to the rebuild of the site. Diamond, the internal system Peak Retreats use to process and manage bookings needed to work with the site to provide holiday results and allow the user to book these holidays online. We worked with Diamond’s API to pull through details and return the booked holiday details so that staff in the office could view and manage the bookings. Availpro
Availpro allowed Peak Retreats to begin to sell hotel accommodation. The integration of Availpro was challenging as hotels differed so much from the usual offering of self catering chalets and apartments.
Managing enquiries was a somewhat laborious task for the team, so rather than managing all enquiries by email we integrated the system with Pipedrive, a CRM (customer relationship management) platform. This allows the team to access all enquiries and customer details from a single source location.
Keeping healthy mailing lists is more important than ever and so we integrated the system with Mailchimp, a great piece of software that allows users to add and remove themselves from mailing lists and allows the team to create beautiful email marketing campaigns and manage their delivery. With three times more email addresses than facebook and twitter accounts combined*, email marketing is well worth investing in.
Statistics are so important to ensuring the site performs as it should. Adding Google Analytics ensures we
Perplex provides website administrators with full control over their emails. The ability to view and edit the emails that the site sends out is extremely useful for anyone managing the site.